Your Concierge



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FAQ


What is your address?

1717 West 33rd

Edmond, Oklahoma 73013

 

What is the best way to contact you?

For the fastest assistance, please email support@paperconcierge.com



Our Customer Service Hours:

Monday - Friday 10 am to 2 pm Central Standard Time

 

What shipping method can I choose?

All orders are sent via USPS ground.  Priority and Express are also offerred for an additional fee.  Below are the estimated times of delivery after production has been completed.

 

East Coast - West Coast 4-5 Business Days
Southeast - Northeast 2-3 Business Days
Southwest - Northwest 2-3 Business Days
Within the Same State 1-2 Business Days
Outside Continental U.S. Contact Us

 

Do you offer a warranty?

Paper Concierge offers an unconditional 60 day warranty on our gift selection. Stationery is not warrantied.  If your item is defective, or breaks, within 60 days of purchase, we will be happy to replace it free of charge with the same personalization and item that you originally purchased.  Please send a photograph of the defect to support@paperconcierge.com along with your order information and we will gladly replace your item. Shipping and handling are non-refundable.

 

Do you offer discounts?

From time to time, Paper Concierge will offer different promotions and specials.  We're sorry, but discounts and promotional codes can not be added together on a single purchase. 

 

What if I have forgotten to enter my discount code?

If you have forgotten to enter your code, just let us know the valid code and we will be happy to apply it and credit you the difference. 

 

Can I return my items if I don't like it?

Due to the personalized nature of our items, returns are not accepted, and refunds are not available. 

 

How do I remove my sleek case without damaging it?

The easiest and safest way to remove a thin case is to put your finger over the camera cover.  While pressing on the back of the phone, gently pull the outer edge towards you and it will come off easily.  

 

How do I place an order?

Start by creating an account, then select the type of device you want to design a cover for.  Follow our onscreen prompts, then add the cover to your cart.  Proceed to checkout when you are finished shopping.

 

How is my order shipped?

Our cases are shipped via USPS and we will provide you a tracking number for your order.

We apologize for any inconvenience, but if your package is returned back to us for shipping errors due to incomplete or incorrect address info, there will be a flat rate of $6.95 to reship your item.

 

My photograph is not sizing correctly.  What do I do?

Please email us at support@paperconcierge.com  and we will be glad to help you with your photograph.

 

 

In addition to the information above, please refer to the turnaround and production time information on the individual product page.

SHIPPING  PRICES:

$0 - $50     
 $6.95

$50.01 - $75      $9.95

$75.01 - $100      $11.95

$101.01 - $150      $13.95

$150.01 - $200      $15.95

$201.01 - $250     $17.95

$250.01 - $300      $19.95

$300.01 - $350      $23.95

$350.01 - $400      $25.95

$401.00 - $450      $27.95

$450.01 - $500     $29.95

$500.01 - $600      $34.95

$600.01 and up      $41.95

NOTE: All orders shipping to Canada, Alaska or Hawaii will incur an additional $3.00 charge.